Leadership Training Workshops & Learning Programs
Workplace Psychology - located in New York City & White Plains NY - offers a range of leadership education experiences. We have well-developed training & learning programs in three particular areas:
- Senior Leadership Teamwork
- Social Skills of People Leaders
- The Craft of Conflict-Handling
Each of these training & learning programs is described in fuller detail below. They each consist of a core training workshop, with supplementary learning experiences designed to consolidate participant skill acquisition. Each workshop is grounded in a core theoretical model of the topic, but the content is also highly customized to the unique conditions of the client organization.
Senior Leadership Teamwork
Workplace Psychology specializes in developing high performance leadership teams.
We begin by helping management teams understand the basics of working together as effective groups. This can be generally accomplished in a single team-building workshop.
Then (if both a need and commitment are present) we help CEOs and their senior leaders make the difficult but rewarding transition from good to great - i.e., from being a mere working group to a high performing team. This involves a more demanding process. A full team development program for an executive team typically requires many months and involves several components: e.g., team assessment (for the whole team, and perhaps also individual members), coaching for the team leader (often the CEO), coaching for some or all of the team members, a group coaching de-brief at management team meetings, additional targeted training workshops or action-learning projects, and usually a multi-day team-building retreat.
The aim and outcome of this demanding process is a high performance leadership team. This is a leadership team where members take collective responsibility for supporting the CEO in whole enterprise leadership, while still driving success for the specific units they lead. And this is a leadership team that has synergistic effects on the organization it leads: i.e., a well-aligned and well-engaged team which engenders a well-engaged and well-aligned enterprise. It is also a leadership team which imbues an organization with its values of collaboration, accountability, innovation and the pursuit of excellence. This is the kind of leadership team which enables the sort of enterprise agility which is increasingly essential in a rapidly changing world.
We offer both one-off team-building workshops, as well as more extensive team development programs, that are customized to the needs of your enterprise and leadership team.
Social Skills of People Leaders
Workplace Psychology specializes in helping leaders become true people leaders.
People leaders are the kind of leaders who bring out the best in people. They are skillful at evoking support and respect from the people they manage. They know how to elicit the dedicated commitment and discretionary effort of the people who report to them, enabling them to develop their talents and utlize their full potential at work. And they are also effective matrix leaders, knowing how to exercise influence with peers and others in their enterprise outside their chain of command. People leaders know how to motivate others, empower others, and inspire others to engage to their fullest and contribute their best.
The skill set of an effective leader is myriad: e.g., strategic thinking skills, general business skills, industry-specific technical skills, process management skills, etc. We don't train to all of those skills. The learning program we offer is instead tighly focused on the social skills of leaders - i.e., the skills that make them effective as leaders of people. For instance:
- how to set direction and strong expectations for others
- how to delegate and entrust responsibilities to others
- how to lead conversations and elicit buy-in from others
- how to enable and steward others to support their work
- how to mold aspirations and challenge others to achieve
- how to validate others in the process of appraising them
- how to model virtues and inspire others to emulate you
- how to mentor others and cultivate their leadership skills
We offer customized training programs that focus on buiilding skills such as these, including action learning and peer discussion forums that offer guided opportnities to practice and learn these skills in the context of real-time work as it unfolds.
The Craft of Conflict-Handling
Workplace Psychology specializes in helping leaders learn the craft of conflict-handling.
Conflict management can be the toughest challenge leaders confront (at least on the people-side of management). Success at conflict-handling requires mastery of a complex set of skills: e.g., knowing when and how to engage in constructive conflict, knowing when and how to contain destructive conflict, retaining poise and focus in the midst of the intense emotions evoked by conflict, having the confidence and agility to hold difficult conversations as needed, etc.
Leaders need the skills to manage a wide range of conflicts: e.g., with organizational peers, reports or bosses; within teams that they lead or belong to as members; across teams in matrixed settings with ambiguous lines of accountability; with key stakeholders on the boundaries of the organization; etc. Moreover, leaders are also responsible for setting a tone that shapes the culture of conflict management across an enterprise.
Truly mastering the craft of conflict-handling requires wisdom and emotional maturity, generally acquired via a long developmental process. Still, this process can be fostered by instilling a set of trainable skills. We offer customized training programs that focus your leaders on the skills essential to effective conflict-handling, and that guide your enterprise to enshrine a norm of constructive conflict management as an integral part of your work culture.
Executive Conflict Mediation:
We also offer conflict mediation services that can help to unfreeze and ameliorate entrenched toxic conflicts among particular leaders in an enterprise. Sometimes conflict among senior leaders becomes so intense it threatens to disrupt the stability or undermine the morale of the broader organization. Although the CEO may recognize the problem, he/she may be at a loss about how to contain the toxicity. Yet the parties to the conflict bring skills of great value that can't be readily replaced. This is the kind of situation where executive conflict mediation can sometimes help. Call us to discuss and we will help you assess whether this is a viable option.